TrustRadius Insights
Privy has proven to be an invaluable tool for businesses looking to target their customers and solve the challenges associated with …
Overview
What is Privy?
Privy in Boston is designed to enable online stores to capture more emails and convert first-time visitors into customers using the company's integrated suite of web conversion and email marketing tools.
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Pricing
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What is Privy?
Privy in Boston is designed to enable online stores to capture more emails and convert first-time visitors into customers using the company's integrated suite of web conversion and email marketing tools.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Privy?
Privy Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(7)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Privy has proven to be an invaluable tool for businesses looking to target their customers and solve the challenges associated with international expansion. Through its exit pop-up feature, Privy allows businesses to capture a high percentage of website visitors who would have otherwise been lost. Moreover, Privy has evolved from a basic lead capture service to a full-service platform, enabling businesses to move leads down the sales funnel. Customers appreciate the automation of emails provided by Privy, which saves time and streamlines email marketing efforts. Additionally, Privy allows businesses to grow their email lists and easily conduct A/B testing to determine which offers drive conversion. By collecting contact information from website visitors, Privy assists businesses in email marketing and addressing issues like cart abandonment. Customers have found significant value in Privy's ability to customize their email lists and reach customers who don't use social media platforms. Its email capture, SMS capture, and abandoned cart recovery features have proved effective in driving sales and improving customer retention. Furthermore, Privy's gamified wheel of fortune tool engages site visitors, captures their contact information, and reduces cart abandonment rates. Overall, Privy has solved crucial problems related to customer targeting, lead capture, email marketing automation, and cart abandonment for businesses of all sizes.
Effective Features: Users have reported positive experiences with the effectiveness of Privy's features, such as the abandon cart email feature, pop-up and email features. Several reviewers have mentioned that these features have helped them in increasing revenue and growing their customer lists.
Convenience and Streamlined Marketing Efforts: Privy is praised for its convenience and ability to simplify and streamline marketing efforts for small brands. Many users find Privy's user interface intuitive, making tasks easy. This has been particularly helpful for small businesses looking to optimize their marketing strategies without investing significant time or resources.
Helpful Customer Support: The customer support provided by Privy is highly regarded by users. They express satisfaction with its helpfulness and responsiveness. The personalized welcome calls, continuous improvement efforts, and availability of the Privy team for questions and problem-solving have been appreciated by several reviewers.
Cons:
- Time-consuming integration to Zapier: Some users have found the integration process with Zapier to be time-consuming, but they eventually figured it out after investing some time and effort.
- Lack of detailed reporting in Privy: Several users have expressed a desire for more detailed reporting options in Privy, especially when it comes to analyzing email subscriber behavior. They would like to have access to more comprehensive data and insights.
- Limited customization options for templates and pop-ups: Many users mentioned that they wished for more customization options when it comes to email templates, pop-ups, and opt-in boxes. They feel that having greater flexibility in customizing these elements would allow them to better align with their brand identity and create a more cohesive user experience.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
October 18, 2021
Fantastic Email Marketing Software With Great Customer Service
We are using Privy for our email marketing, for our cart abandonment, and exit popups. We used several email marketing platforms and Privy was by far the easiest of the bunch to setup and use especially with the training sessions we received by our rep Melissa. Privy's cart abandonment works so well that we stopped using the one built into our website and switched that over completely to Privy.
- Privy is phenomenally user friendly, email campaigns are very easy to create.
- Privy has great customer service and implementation, our rep is Melissa who went above and beyond in getting everything setup.
- It gets some getting used to setting up emails with pictures.
- Service isn't cheap but you get what you pay for.
- We have had better conversion rates on our emails.
- We spend less time creating email marketing campaigns that look professional.
After having used quite a few email marketing platforms, I can say out of all of them we like Privy the best. Privy's integration with the BigCommerce platform makes it much easier to use than the others we tried in the past and we are happy with the results we have gotten and their excellent customer support which is superior especially to Mailchimp which can only be reached by email.
March 03, 2021
You do not have to be a tech wizard to get rolling with Privy, but the results will make you feel that way.
We use Privy on several of our ecommerce stores. The main function is to increase our email acquisition conversion, though we also use it for on-site messaging and product upsells. It is used by our team members within the marketing department, though client services occasionally has suggestions as well. We capture more emails per day using Privy than our standard email capture.
- Spin To Win wheel
- Cart upsells
- Drag and drop editor
- Integrations with Non-Shopify Stores
- Integrations with different email service providers
- Reporting with non-shopify stores
- We have 3X'd our on site email acquisition on average
- Sold thousands of dollars of merchandise through product upsells